FRENCH HOSPITAL MEDICAL CENTER EMERGENCY DEPARTMENT ONCE AGAIN RECEIVES TWO NATIONAL PATIENT SATISFACTION AND LOYALTY AWARDS
French Hospital Medical Center (FHMC) is extremely proud to announce that it has been honored, once again, by Avatar International with two prestigious awards for its Emergency Department Services. The first award is the Avatar Five Star Service – Loyalty and Endorsement – Emergency Award for 2010. FHMC also received this honor in 2009. The Emergency Department Award is given to the hospital with the highest patient satisfaction score of Emergency Services in Avatar’s national database, which includes approximately 400 hospitals. FHMC is also being honored with the Exceeding Patient Expectations 2010 Award. The Exceeding Expectation award is given to facilities whose patients’ expectations of service and excellence are exceeded. FHMC has been honored with this award for 2005, 2006, 2008, 2009, and now 2010.
These awards are due to great collaboration between the physicians, nurses, technicians and other support staff. Specific to the Emergency Department Award, Linda Riggle, FHMC Chief Nursing Executive said, “French Hospital’s Emergency Department is consistently given a 98% satisfaction score from our patients. Our time to be seen by a physician is under 20 minutes and we never charge a pre-registration fee. Our nursing and physician interaction and process model is fundamental in reaching this level of care.”
Alan Iftiniuk, FHMC President and CEO says, “So much has been accomplished over the last several years with the real beneficiaries of this great success being the patients that we are privileged to care for. These honors further substantiate the strength of our collective commitment to the principle of an unsurpassed patient care experience at FHMC.”
French Hospital’s Emergency Department Physicians are part of CEP America. “CEP America emergency physicians are honored to have been recognized for our partnership with nursing and administration for this prestigious achievement at French Hospital Medical Center,” stated Wesley A. Curry MD and Chief Executive Officer. “This award validates our long term commitment to support our emergency physicians in their efforts to reduce patient wait times and improve the patient care experience in emergency rooms everywhere we practice.”
Avatar, a leader in measuring customer expectations in health care, is an international research and consulting group based in Orlando, Florida and specializes in Intelligent Surveys® and Innovative Strategies®. Its mission is to improve the quality and efficiency of care in the nation’s hospitals. In addition to conducting surveys, Avatar also actively engages hospitals in process improvement, including training in service quality. FHMC’s sister CHW Central Coast hospitals, Arroyo Grande Community Hospital and Marian Medical Center, have also been honored with a number of prestigious Patient Service Satisfaction Awards from Avatar International including Exceeding Patient Expectations in 2005, 2006 and 2008.