Council Aims to Improve the Overall Patient Experience
French Hospital Medical Center (FHMC) is proud to announce the development of the Patient Advisory Council (PAC). The objective of the PAC is to create an environment where patients and providers can openly discuss the barriers and opportunities for a higher quality of patient care and develop better programs in the hospital.
The PAC is a cooperation of patients and staff and is currently focusing on the Outpatient Radiology Department. It recently held its first meeting and will meet once a month for five months to develop a strategy to increase patient satisfaction. The PAC will then move their focus to other programs at FHMC and will develop tactics and tools to foster a more positive patient experience.
The PAC at FHMC is comprised of eight members, three former patients from the community, Father Russell Brown from the Mission De Telosa, Steven Goodman, M.D., Lisa Adams, R.N., Radiology Manager Greg Blishak and FHMC Director of Profession Services Ken Hritz.
All 41 Catholic Healthcare West (CHW) Hospitals have started a PAC in the past month. CHW hopes that collaboration between patients and staff will create programs with utility and a better overall patient experience.
For more information on the FHMC PAC, contact Ken Hritz at .805.542.6300.
